You can initiate an exchange or return within 24 hrs. of receiving the product via WhatsApp/Call
All returned items must be unused & in their original packaging with tags intact.
Items without tags & original packaging will not be
accepted & no refund will be issued in any cases
If the product has been wrongly delivered by us, we will exchange it Immediately with all return shipping expenses will be paid by us
Before issuing a credit or exchanging a product, Old is Gold reserves the right to conduct
a thorough quality check to ensure it is resalable. If we receive a returned item that does
not meet the above-mentioned conditions, it will be returned to the customer with no
refund.
• We will inspect the product once we receive it to ensure that there is no damage to the
• product or packaging and that it has been returned in unused condition.
• Once the product has been successfully inspected, the expected/exchanged product will be shipped within 5-7 business days.
• The entire exchange process would take about 2-3 weeks.
• The exchange can only be processed once.
• An exchange request cannot be converted to a refund/return request once it has been initiated.
Once an exchange has been processed, the product(s) cannot be returned or exchanged again the transaction will be considered final.
• After you initiate a return request, our customer service team will contact you to gather further details.
• Within 2-3 days of receiving confirmation of the return request & parcel opening video (In case of Wrong, Missing or Damaged Products, parcel opening video is must to share.)
• The refund will be processed within 5-7 business days after the product has passed the quality check test & is in resalable condition.
• Refunds are made either to your bank account (if your order was for cash on delivery)
PLEASE NOTE: ANY EXCHANGE/RETURN REQUESTS MADE AFTER 24 HRS WILL NOT BE ACCEPTED.
• Made-on order products will not be exchanged
• Custom or bespoke orders made with special customizations/personalization cannot be returned or exchanged.
• Any product that has been bought on discount cannot be refunded. They can only be exchanged.
• Any Combos and free gifts.
• If you receive a defective or damaged product(s), please notify us at
• within 24 hrs. of receiving the goods,
• along with pictures and a parcel opening video.
• Any damage upon arrival should be reported within 24 hrs. along with photographs, so that third-party couriers can investigate transit reasons. Otherwise, we won’t be able to investigate if no images of damaged products are shared via email/What’s App +919768786786
• If your order or a part of it does not match the product description, get in touch with & we’ll look into it right away
• Yes, you can, just select the product(s) you want to return and initiate a return request.
• You should know that we can’t accept returns of product (s) that are part of combos (for example: Buy one get one free combo, free gifts, etc.
• Yes. Any freebies/gifts that you received will need to be returned along with the original product.
• If we send you a wrong order we will pay for the shipping.
• Or else the person who ordered a product has to pay shipping charges
• Once we receive the product that is returned, back in our warehouse we do a thorough
• test or inform you if it can be returned or not.
• If the quality is compromised in any manner, we reject the return
• Please refer to Exchange/Return terms & conditions (Point 3) mentioned above.
• Returning or exchanging for reasons other than manufacturing defects/size related issues is a privilege offered to the customers. If any customer is found to be abusing this privilege,
• OLD IS GOLD holds the right to not accept any returns / exchanges from such customers.
• After receiving your order, our customer care team will give you an order confirmation call. If you do not respond to our attempts to confirm the order, your order will be automatically cancelled within 24 hours of placing it.
• If you wish to cancel the order, please inform us via What’s app +919768786786
• Once we dispatch the order, we won’t be able to accept any cancellation requests, you can MODIFY your order once at the time of confirmation call.
• Please be advised that customized orders will not be accepted for cancellations.