At Old is Gold Luxury, we are committed to delivering high-quality products to our valued customers. We stand behind the craftsmanship and performance of our products and offer a guarantee to ensure your satisfaction. Please read the following guarantee policy for a clear understanding of the terms and conditions.
• Items under warranty will have a note of the warranty period mention in the product details with the time period. The warranty period will start Immediately after the purchase of the product. During this period, we will address any issues that arise due to manufacturing defects or repairable damages.
• Upon receiving a product return or a report of an issue, our dedicated quality check team will thoroughly inspect the product to determine the cause and nature of the problem. If the issue is repairable and falls within the warranty period, we will initiate the repair process promptly.
Please note that our guarantee policy does not cover the following situations:
• Damages caused by misuse, neglect, or improper handling of the product.
• Normal wear and tear, including cosmetic damages that do not affect the functionality of the product.
• Damages incurred during shipping or transportation after the product has been delivered.
To ensure a smooth warranty claim process, customers must adhere to the following guidelines:
• Contact our customer support team within the warranty period to report any issues or defects.
• Provide proof of purchase, such as a valid receipt or order number, when submitting a warranty claim.
• Follow any additional instructions provided by our customer support team regarding the return or repair process.
• If a product needs to be repaired, we will provide instructions on how to return the item. Customers are responsible for securely packaging the product and covering any shipping costs associated with returning the item. Upon receiving the returned product, we will expedite the repair and notify the customer of the progress.
• Our guarantee policy is limited to the repair or replacement of defective products as described above. We do not assume responsibility for any indirect, consequential, or incidental damages arising from the use or inability to use our product
• This guarantee policy does not affect any legal rights that customers may have under applicable consumer protection laws.
• We appreciate your trust in our products and strive to provide the best possible experience. If you have any questions or concerns regarding our guarantee policy, please contact our customer support team, and we will be happy to assist you.
• Service charges are free. Only the spare parts which are required for repairs will be chargeable for the product under warranty.